FAQ's

Frequently Asked Questions

General Inquiries
What services do you offer?
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How can I inquire about your services?
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Project Process
What happens after I submit an inquiry?
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When will I receive a quote and proposal?
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What information will be included in your proposal?
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How will we communicate during the project?
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When do we sign the contract?
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When does the project officially start?
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Payments
How do you accept payments?
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Do you offer payment plans?
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What happens if I miss a payment due date?
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Is a deposit required?
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How are refunds processed?
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Scope Changes & Cancellations
Can I request changes to the scope and deliverables?
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What is your policy on revisions?
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Can I cancel the project?
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Can you (the service provider) cancel the project?
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Intellectual Property
Who owns the final deliverables?
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Do I own the design concepts that were not chosen?
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Who owns the original work files?
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Will you show the work you created for the project on your website and social media pages?
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What are the intellectual property terms for your digital products?
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Online Store Purchases
Do you sell design templates and resources?
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What types of products do you offer?
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What is your refund policy for digital products?
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Why are your digital products non-refundable?
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What if I have trouble accessing my digital downloads after I purchased them?
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What if the digital product is faulty or not as described?
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